1. Recruitment and Selection:

   – A reputable mentoring organization establishes a rigorous recruitment and selection process for potential mentors and mentees.

   – Clear criteria for eligibility are published by the organization.

2. Training and Development of Mentors:

   – The organization ensures that all individuals involved in managing and delivering the mentoring program possess the necessary competence, knowledge, skills, and experience for their roles.

   – Ongoing training and development opportunities are encouraged to keep mentors up-to-date with the latest knowledge and skills.

3. Mentor Matching System:

   – An effective mentoring organization employs a mentor matching process that considers the needs and priorities of all parties involved.

   – The criteria for mentor matching are transparent and accessible to all stakeholders.

4. Code of Ethics/Conduct:

   – All staff, mentors, and mentees adhere to a well-defined code of ethics and conduct.

5. Management of the Program and Monitoring of Mentor/Mentee Relationships:

   – The organization regularly and systematically monitors the progress of relationships between mentors and mentees to assess their success.

   – Mechanisms are in place to intervene or provide support when needed.

6. Safeguarding:

   – The organization implements appropriate measures to safeguard both mentors and mentees.

   – Criteria for safeguarding are communicated and readily available to stakeholders.

7. Response to Enquiries:

   – Systems and processes are in place to ensure timely responses to all enquiries from mentors and mentees.

   – Communication channels are efficient and accessible.

8. Mentee Development:

   – Each mentee is provided with opportunities to enhance their business knowledge and skills through agreed-upon objectives and development activities.

9. Responsive to Market:

   – A proactive mentoring organization identifies changes in the market and adjusts its mentoring services accordingly.

   – Refinements and developments to the mentoring service are made in response to market dynamics.

10. Act on Customer Feedback:

    – Feedback from mentors, mentees, and other stakeholders is actively collected and utilized to enhance the quality of the mentoring service.

Thanks to the Small Firms Enterprise Development Initiative (SFEDI).